Get the answers you need to our most frequently asked questions.

  • If you’re ready to get started, the first step is to schedule a site assessment. This may be remote or could require a visit to your location depending on the facility’s complexity. While a remote site assessment is free, we charge for the site visit. If you decide to move forward, the cost is deducted from the project.

  • Discount eligibility depends on the number of nodes. Pricing is per node. A node is a single point of measurement. There are two components to a node: a single Apana transceiver and a software as a service (SaaS) license, which renews annually. Actually costs vary by project scope. Each site will require one, perhaps two gateways. Contact us to request a proposal.

  • No. We are not a water meter company. These are made by third-parties like Flexim, Sensus, Diehl and others. We maintain a water meter compatibility list.

  • It depends on manufacturer, pipe diameter and whether or not you choose mechanical or ultrasonic. Prices can range from a few hundred dollars to several thousand.

  • Our Water Efficiency as a Service has a 3-year warranty on the solution’s initial term. An optional, and recommended hardware warranty is available for the renewal term. The manufacturer warranties the water meter.

  • You bet. Customers often ask us to procure water meters as part of the solution.

  • We often coordinate the process, but you are responsible for installation. Apana has a network of certified plumbers across North America. You can use your trusted provider or we can make a recommendation. Components requiring installation are Apana transceiver devices, the Apana gateway and one or more meters.

  • If the installation involves a mechanical meter, then yes. But if you plan to use an ultrasonic meter that “clamps” onto the outside of the pipe, then the water can keep flowing,

  • Apana will assign a Customer Success Manager when you decide to move forward.

  • Yes. This is either online or in-person, or a combination of the two depending on the implementation.

  • It depends on the scope of the project. The process usually takes 4-8 weeks.

  • The answer depends on the frequency that the transceiver transmits data to the gateway. In a typical scenario of minute-by-minute data transmission, the Apana Gateway can support an unlimited number of measuring points, depending on its location.

  • SCADA, also known as supervisory control and data acquisition, is a computer system used to gather and analyze real time data. While Apana can monitor, measure, analyze, and report water usage in a facility or across an entire building portfolio, SCADA is a point solution that lacks the analytic capability to convert real-time data into step-by-step instructions to fix issues. SCADA systems also lack the ability to compare performance across mechanical and operations processes in one facility or multiple facilities in a meaningful way.

  • A building management system is a computer-based control system that controls and monitors the building’s mechanical and electrical equipment such as ventilation, lighting, power systems, and so forth. Using an API, Apana can stream interval data of water usage into a BMS, so that operators can view key aspects of building operations behind a single pane of glass.

  • Ignition typically monitors water usage hourly and daily. But Ignition does not apply advanced analytics that interrogates data in a way that makes it easily digestible for operators, or converts data to action so that issues are addressed before they become urgent.

  • Yes. While “smart” irrigation systems are good at turning water on or off at programmed intervals, they are “dumb” in the sense that they can’t detect if a particular zone has a cracked pipe or busted a sprinkler head. As a result, water can run for long periods of time because leaks like this are hard to detect and find. Apana solves this issue.